Returns & Claims

IMPORTANT NOTICE: CHANGE OF ADDRESS

Byrrd Enterprises, Inc’s new address is:
Byrrd Enterprises, Inc.
123 Castle Drive, Suite C
Madison, AL 35758
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Click here to Download Return Authorization Form (xlsx)

Policy Change effective December 15, 2011

Facilities must obtain a Return Authorization Number (RA#) from Byrrd for a return to be processed.

• To receive an RA, facilities are to provide Byrrd a written list of merchandise to return for approval.

Byrrd merchandise is guaranteed returnable for store credit if returned within 2 years from the date of purchase. Some exceptions may/may not apply as follows:

• Special Orders/Customer Requests
• Store Promotions that are NOT sponsored by Byrrd.
• Unit Bulk Sales

All damaged merchandise should be returned to Byrrd within 7 days of receipt for replacement or store credit.

RETURN/MARKDOWN GUIDANCE

• Outside of POG updates, stores must obtain a RA from Byrrd to process a store credit
• Stores are required to provide a written list of CRC and book titles, along with the reason for return.
• Cost of shipping returns to Byrrd Warehouse is the responsibility of the store processing return.
• Merchandise discrepancies or damaged/defective merchandise caused by damaged cartons must be reported to Byrrd Claims Dept within 48 hours of receipt of merchandise.
• Please include any supporting pictures of damaged cartons.

Submit claims to:

Dept Attn: Brenda Davis at Brendad@byrrdinc.com
Byrrd Enterprises, Inc.
123 C Castle Dr.
Madison, AL 35758